Goal

‍Our objective was to streamline and automate the labor-intensive operational reporting processes at Kiwi, unlocking efficiency gains and strategic insights.

Solution

‍We embarked on a comprehensive journey to transform operational reporting through a series of meticulous steps:

• In-depth Shadowing: We immersed ourselves in Kiwi's operations, spending a week in Mexico shadowing teams to intimately understand their workflows, bottlenecks, and challenges.
• Impact Assessment: Through intensive business analysis, workshops, and one-on-one interactions, we identified pain points and challenges faced by teams, meticulously assessing the impact of operational inefficiencies.
• Employee Insights: We conducted extensive employee feedback sessions, capturing valuable insights into pain points, challenges, and areas for improvement.
• Automation Brainstorming: Collaborating with Kiwi's team, we facilitated brainstorming sessions aimed at devising innovative ways to automate the labor-intensive tasks that hindered operational efficiency.
• Automated Reporting Backend: Leveraging cutting-edge technology, we developed a robust backend for automated reporting, optimizing result generation and ensuring data accuracy.

Objectives

‍Our efforts were guided by clear objectives:

1. Efficiency Enhancement: Our primary goal was to automate and optimize the reporting process, reclaiming approximately 6 out of 8 working hours per day for a team of over 10 individuals across a 5-day workweek.
2. Cost Reduction: Through automation, we aimed to reduce operational costs by $7,000 per week, contributing to Kiwi's financial stability and growth.
3. Business Resilience: By driving the organization closer to its break-even point, we aimed to enhance Kiwi's financial resilience and long-term viability.
4. Employee Satisfaction: Our approach was designed not only to improve operations but also to elevate employee satisfaction by more than 80%.

Results

‍The outcomes were remarkable:

• Efficiency Amplification: The implementation of automated reporting processes resulted in significant time savings, with the team regaining approximately 6 hours per day, translating into enhanced productivity and focus on value-added tasks.
• Cost Savings: The streamlined processes led to a remarkable weekly cost reduction of $7,000, creating a positive impact on Kiwi's bottom line.
• Business Resilience Boost: The operational enhancements brought the company closer to its break-even point, contributing to long-term financial stability and growth.
• Employee Satisfaction Surge: As a testament to our people-centric approach, employee satisfaction witnessed a substantial increase of over 80%, fostering a more engaged and motivated workforce.

Pierre-Emmanuel has a joyful personality that adds positive vibes to the hard work, not only the attitude but the hard work and creativity leads to continuous improvement. I think that by working together has also been a learning experience for me. Keep up the good work.

Summing Up

‍Our comprehensive approach encompassing shadowing, deep business analysis, and efficient implementation as the backbone, reshaped the operational reporting landscape at Kiwi. By automating tedious tasks and optimizing processes, we not only achieved substantial efficiency gains and cost savings but also elevated employee morale and operational resilience. This case study showcases how a holistic approach to process optimization can drive transformation, aligning operational excellence with financial success and workforce satisfaction.

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